HP appoints FGL Information Technology Limited as its first Professional Services Partner in Malta and Country Development Group (CDG)
Hewlett Packard has appointed FGL Information Technology Limited, a subsidiary of the Forestals Group and HP Gold Preferred Partner as its first Professional Services Partner in Malta. This appointment confirms FGLIT as the first HP Professional Services Partner in the entire HP Country Development Group (CDG) region effective September 2011.
The accreditation is only available to HP’s Gold Preferred Partners, and is the highest level of Service specialisation that falls under the HP Preferred partner Program.
FGL underwent intensive HP training in UK, following which two members of the FGL service team obtained HP ASE (Accredited Systems Engineer) accreditation, which is the highest level of individual accreditation status for HP engineers.
In parallel, the entire service team underwent intensive ITIL standard training in process and quality assurance, which resulted in FGLIT being awarded ten green passes (100% score) in an HP service audit carried out in July of this year.
As an integral part of the project, FGLIT has also rolled out a new service management IT system which is custom designed to work seamlessly with HP processes, SLAs, KPI monitoring and reporting.
FGL IT's Etienne Borg Cardona (right), addressing the press conference in the presence of Minister Austin Gatt.
The vision to obtain HP’s highest level of service certification and become the first Maltese and CDG HP partner to reach this accreditation level was led by Managing Director Etienne Borg Cardona “I am very proud that the service team, ably led by Tania Brown has responded to and delivered on the challenge we embarked upon in 2009 to attain HP’s highest accreditation level in a period of two years. Reaching this goal has brought about an extensive transformation in our systems, processes, accreditation and competence levels.
This accreditation is awarded to only very few select Gold Preferred Partners, and I believe that this recognition by HP of the level of technical competence achieved endorses the trust we enjoy from our growing portfolio of value customers, and augurs well for the company’s future”
Zoran Kostadinov, HP TS Channel Manager for Malta said: “This is a wonderful example how HP is able to transfer top IT know-how, competence and experience into the local market. HP is happy that FGL achieved this accreditation and will continue to encourage all Maltese partners to achieve the same accreditation.”
* Country Development Group comprises Albania, BiH, Macedonia, Malta, Moldova and Kosovo