Corporate Services

Desktop Support agreements

Covering your hardware with a Service Level Agreement (SLA) ensures that you have peace of mind by having someone else take care of your equipment, whenever and sometimes before something goes wrong. 

FGL IT provides this support to a number of customers, in various market sectors.  Our customers range from small business to large multi national companies, within the financial, educational, telecoms, transportation and other sectors.  We have enjoyed a good relationship with all these customers over the years, and have a solid reputation in the market based on trust and commitment to service and excellence.

We are always willing to understand the customer requirement and offer guidelines on what the best solution for your particular business setup would be, based on our experience and knowledge of a dynamic market.

We are flexible and conscious of the need for specific service levels and fast response, and put each customer’s requirement at the core of our operation.

Contact our Manager – Support Services Mario Sacco on msacco@forestals.com

 

Installations, Cabling and Rollouts

We are not only in the business of providing you with leading brands hardware, but we can also help you integrate it within your current infrastructure.

We can provide you with expert advice on software, setup and network configurations, where we bring together our extensive knowledge of the market and the varied skills of our team of technicians and engineers, in order to provide you with the best plan for your business.

Whether we are discussing workstations, imaging and printing, servers or storage, handheld devices, educational hardware and many more...we have the knowledge, the supplier connection, the training and the right solution for you.

We also provide short term support to various organisations, when it is time to rollout new software of hardware within the organisation, or upgrade to new Operating Systems.

Contact our Manager – Support Services Mario Sacco on msacco@forestals.com

 

Outsourcing Services

Is your business growth being held back by the various other mundane tasks you need to take care of in order to support the operation?

We can help you!

We provide support to various companies, who have chosen to focus on their core business and entrust their admin, logistical, IT support and other peripheral activities to us.

We have a robust framework of support in this area, where we bring together skills and experience to provide each customer with a customised solution that would most benefit and complement the rest of the operation.

Contact our Manager – Support Services Mario Sacco on msacco@forestals.com

 

Maintenance and Repairs of various equipment

Whether it is your office printer, your laptop or your tablet which is giving you problems, we can help.

We offer repairs and maintenance of various types of equipment, irrelevant of which brand.  The following are some of the equipment we service, but if you have other equipment you wish to repair, do not hesitate to contact us (insert link to Service Centre) for assistance.

  • Laptops
  • PCs and Workstations
  • Printers & Plotters
  • Projectors
  • Interactive whiteboards
  • Playstations
  • iPads, iPhones and other Smartphones

Our Service Centre is an Authorised Service Partner for HP, with an HP Expert Level of support, making us able to offer in warranty services on HP Products which HP distributes in our region. 

So, even if you have not purchased your equipment from us, please come visit us if you need assistance.

Contact our Helpdesk on ithelpdesk@forestals.com

 

Preventative Maintenance on various units

Regular maintenance on your units will prolong the lifetime and provide you with superior performance from these units.  At FGL IT, we discuss with the customer, the most appropriate plan of action for inspecting and correcting developing issues before they become a major fault in  your machine.

Such preventative maintenance agreements usually involve the following:-

  • Regular testing and provision of test reports
  • Replacement of consumables and worn parts before they cause further collateral damage

 

Contact our Helpdesk on ithelpdesk@forestals.com

 

 
© FGL Information Technology. (Forestals) Mriehel Bypass, Mriehel, BKR3000, MALTA
Tel: (356) 23436000; Fax: (356) 21344709; Email: info@fglit.com